Customer Care

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Infoline : +218 21 335 1760 /61/62

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Tripoli Tower, Building No. 2, 6th Floor

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Practical information on restitution of the passport

As soon as your visa application is processed by the Italian Embassy, you will receive a SMS informing you that your passport can be withdrawn from AlmavivA Visa Services.

For the return of the passport, you have to travel personally and bring the original receipt of the deposit, as well as your identity card and a copy of it.

Passports are withdrawn at the reception on the ground floor; our offices are open from Sunday to Thursday from 14:30 am to 16:30 pm.

Please type your ID NUMBER (Exemple : 102098470)  consisting of 9 digits. This number can be found on your receipt when you submit your application.